Please note: Merchandise purchased
through the TARDwear "cafepress" store is handled separately
by cafepress and may have a different tax policy than items purchased
from the tardwear.com shop. See the cafepress.com site for information
on taxes charged on cafepress purchases.
For items purchased from the tardwear.com shop, California
residents will be charged 8.25% tax.
Please note: This Returns and Exchanges
policy does NOT apply to merchandise purchased from the TARDwear "cafepress" store,
which has its own independent returns policy. See the cafepress.com
site for information on return of items purchased from cafepress.
satisfaction is important to us at tardwear.com. If you are dissatisfied
with your purchase from our tardwear.com shop, you must request a "Returned
Materials Authorization" (RMA) number from us prior to
returning any item. Use our Exchange
Return Request Form to request a RMA number. When your request
has been reviewed and approved, we will send you an email containing
your RMA number and instructions on how to return the item.
Please note the following limitations and exclusions
regarding exchanges / returns:
You must have the "Receipt ID Number" from your
order to request a RMA number.
You must request and receive
a RMA number and include that number with your returned item.
Returned merchandise must be unwashed, unworn and not
damaged after you receive it from us. Items that have been monogrammed,
personalized or have been used are also not returnable.
You will be required to pay the shipping and insurance
costs for the returned item. We do not accept C.O.D. deliveries.
If you request and are eligible for a refund, we will
refund the price actually paid by you for the returned item. Shipping
and handling costs are non refundable unless we have sent the wrong
item or the item sent was defective when you received it.
We make every effort to process your return promptly after
we receive the returned item. However, please understand that during
busy seasons it may take 4-6 weeks to send you a replacement item or